Your Guide to China Southern Cancellations and Refunds ||+1-866-679-5070
By Carey Cronin 25-09-2025 88
China Southern Airline is one of the most prominent airline companies which was established in 1988.
In terms of fleet size and passenger traffic, the airline is the seventh largest airline in the world and the biggest in Asia.
China Southern Airlines travels in more than 200 destinations and has a daily flight count of more than 2000.
As such, in the event that you have made airline flight ticket bookings to Asia, then, most likely, you have already used the Chinese airline giant.
But do you know the policies of the airline regarding cancellations or change of the ticket?
China Southern Airlines Cancelation Policy
China Southern Airlines have a well laid out policy that ensures fairness and convenience to all its passengers. Take a look at the cancelation conditions:
- Travelers can request for cancelation of the online air ticket booking 24 hours before the scheduled departure.
- The airline does not charge the passenger if the cancelation is made within 24 hours.
How to refund a China Southern flight?
- Log in to the official airline website.
- Enter the ticket booking management, and select the booking you want the refund for.
- Select ‘I Want a Refund.’
- Check the reservation information and select ‘Confirm Refunding.’
A passenger may be asked to pay a change fee as per the terms and conditions of the ticket booking and fare type.
The amount to be refunded will be credited back to the passenger. Depending upon the banking conditions and settlement cycles, a traveler will receive a refund in the original mode of payment.
How to apply for China Southern flight booking refund on unused tickets?
Before applying for a refund with the China Southern Airline take into consideration the following:
- Make sure that your fare type is refundable.
- You are eligible for a full refund only if you cancel your booking within 24 hours from the scheduled departure.
- If the cancelation has been made after 24 hours, you are not eligible for a refund.
Here’s how you can apply for a refund online:
- Log in to the website.
- Locate ‘Booking record.’ Select the booking to be refunded.
- Click on ‘Refund’ and then click ‘Yes.’
- The airline shall then deduct cancelation charges.
- The airline credits the refund back to the traveler in the original method of payment.
Please note the receipt of refund depends upon the bank’s billing and settlement cycle.
In case the passenger falls ill, you can request a refund by:
- A domestic traveler is required to cancel the seat before the flight takes off. Failing to do so will be considered as a voluntary refund
- If there is a China Southern Airlines ticketing center in your city, then you must visit it to request a refund.
- If you do not have an airline ticketing counter in your city, then you need to contact the customer support before the scheduled departure.
Documentation needed to process the refund includes:
- A copy of Identification card of the sick passenger
- A certificate of diagnosis by a country-level medical institution.
- An original medical certificate and passenger medical records
How to change China Southern flight ticket booked online?
In case the ticket has not been issued yet, a traveler can cancel the initial air ticket deal and redo the reservation.
Conversely, in case the ticket is already issued, then the traveler will be required to use the self-service via the E-ticket site. You are able to make any adjustment regarding the flight, dates, cabin etc.
Second, after getting the system information, the China Southern Airlines employees will have to check the available seats and conditions and make the necessary changes.
Finally, a passenger can be charged a change fee depending on the fare type, terms and conditions.
In case the flight reservation has been done with a travel agent or a third party, the conditions of cancelation and refund can differ.
Besides, China Southern Airlines has provided its customers with the option of purchasing air tickets, canceling or postponing bookings via the company application.
The airline serves 130 local and approximately 65 international destinations.
The step-by-step manual of the cancelation and refund policy above will assist you in your future travels at China Southern Airlines.+1-866-679-5070
