Many Internet Service Providers (ISPs) and Internet Telephony Service Providers (ITSPs) start small but grow rapidly. In the beginning, getting the first client is a huge milestone. But with time, the number of clients keeps on growing.
Not just that, many ISPs and ITSPs also need to expand their presence to new areas. There comes a time when scaling up of operations may feel like a task. But as renowned entrepreneur James Cash Penny said, "Growth is never by mere chance; it is the result of forces working together."
To be able to do that, ISPs and ITSPs need to leverage the right tool that can support their growth and help them serve their clients better. One such tool is a sophisticated and reliable Internet Protocol Private Branch Exchange (IP PBX) software solution.
In this blog post, we will discuss the challenges ISPs and ITSPs face as they scale up their businesses and how the right IP PBX software can support their growth. If you are an ISP or an ITSP, this blog post is extremely useful for you. Read on and thank us later.
Challenges Faced by ISPs and ITSPs
Banking professional Hendrith Vanlon Smith Jr. rightly said, "Every company that intends to grow, should directly address the barriers to scaling." Whether it's life or business, growth is the evidence of progress. But it also comes with its fair share of challenges. When growing their business, ISPs and ITSPs face many challenges such as:
1. Handling increasing number of clients
During the initial period of business, ISPs and ITSPs are eager to serve more and more clients. But when the total number of clients of ISPs and ITSPs increase, they face challenges in onboarding and serving them in the most efficient manner.
2. Managing high volumes of concurrent calls or data traffic
When the number of clients increases, managing their service needs also becomes more challenging. More clients means high volumes of calls and data traffic. It can congest networks and affect the bandwidth of ISPs and ITSPs.
3. Poor management
When the number of clients increases, ISPs and ITSPs need to provide each client with isolated environments for greater privacy and more efficient management. But if they don't use a multi-tenant IP PBX system, it can cause confusion and chaos.
4. Billing issues
When ISPs and ITSPs send bills and invoices to their clients during the beginning of their operations, things are quite simple and easy. But as they scale up operations, ISPs and ITSPs can face billing issues. If the billing process is manual, then it's more susceptible to delays and human errors.
5. Lack of monitoring
In the initial days of their business operations, ISPs and ITSPs don't face many challenges in monitoring various aspects such as customer behaviour, churn rate, etc. But as they grow, they are unable to monitor effectively. Operating in different locations also makes it difficult to monitor the key performance indicators (KPIs) in an effective and efficient manner.
How HoduPBX Supports Growth of ISPs and ITSPs?
When it comes to supporting the scaling up of operations, HoduPBX could be a game changer for ISPs and ITSPs. Here are some ways HoduPBX supports the growth of ISPs and ITSPs.
1. Multi-tenant Support
HoduPBX has two variants—single tenant and multi-tenant. The former is suitable for organizations that need IP PBX systems for their own use. Some examples are hotels, resorts, healthcare organizations, and such types of organizations. The latter is suitable for professional service providers such as ISPs, ITSPs, MSPs, HSPs, and more. The multi-tenant variant of HoduPBX would enable ISPs and ITSPs to accommodate more clients as they scale up their operations.
2. Auto Provisioning
By using HoduPBX's auto provisioning, ISPs and ITSPs can remotely configure multiple IP phones across different locations. For example, if an ISP or an ITSP will have to deploy 100 IP phones across 10 different locations manually, it would take a lot of time. However, with auto provisioning, it can provision the IP phones in seconds. This feature not only helps ISPs and ITSPs in their growth but it also eliminates the risks associated with manual provisioning.
3. Smart Billing
A sophisticated IP PBX solution such as HoduPBX enables ISPs and ITSPs to choose between prepaid and postpaid billing plans. It also provides a multi-currency billing option so that ISPs and ITSPs can bill their clients in their respective countries' currencies. For example, if an ISP or an ITSP has clients in the US, Canada, and Mexico, then it should have multiple currency options such as US dollars, Canadian dollars, and Mexican pesos.
4. Reseller Module
When it comes to scaling up business and expanding their operations, ISPs and ITSPs don't always have to do it themselves. They can sell their services to resellers who in turn sell the services to their own clients. With the reseller module, ISPs and ITSPs can create reseller accounts within the IP PBX system and empower the resellers to serve their clients.
5. Audio Conferencing
When ISPs and ITSPs expand their operations, their teams work from different places. As face-to-face communication becomes rare, they need to remain connected using sophisticated communication systems. This is where HoduPBX's audio conferencing feature proves to be useful. It enables tenant admins to add 1000 audio conference calls.
6. Least Cost Routing (LCR)
When ISPs and ITSPs grow, the calls they handle also increase exponentially. That's where the need to control call costs becomes necessary. Let's suppose an ISP or an ITSP handles hundreds or thousands of calls every month. If it manages to save one or few cents on each call, the amount of money saved on the total number of calls would be substantial. HoduPBX's least cost routing feature picks the least expensive route to handle calls.
7. Real-time Analytics and Reporting
As we have already discussed, monitoring KPIs becomes a major challenge for ISPs and ITSPs as they scale up their operations. This is where the real-time analytics and reporting feature of HoduPBX IP PBX software can help ISPs and ITSPs to generate over 80 real-time analytics and reports! Not only can they monitor the KPIs closely but also take corrective actions.
Everything Said and Done,
As they start their business, every ISP and ITSP aspires to grow and reach their full potential. However, with growth comes some unique challenges.
That's why ISPs and ITSPs must leverage sophisticated and feature-rich communication solutions such as HoduPBX IP PBX software to overcome the challenges and sustain their operations while they grow.
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