RMS Verified

We can remove content that has, for example:

• Graphic depictions of acts that are violent, sexual, or gory

We don’t remove content just because:

• You dislike or disagree with it
• It criticizes someone
• It includes swear words
• It might be rude or offensive to some people

We can remove content that, for example:

• Spreads harmful propaganda
• Intends to radicalize people
• Mobilizes support for terrorist activities
• Relates to violent extremism

We don’t remove content just because:

• You dislike or disagree with it
• It criticizes someone

We can remove content that has, for example:

• Calls to target people or businesses with abuse or harassment online
• Serious threats or threats of violence
• Behavior that urges offline action such as physical harassment or destruction of property

We don’t remove content just because:

• You dislike or disagree with it
• It criticizes someone

We can remove content that, for example:

• Attacks or uses derogatory or discriminatory language with reference to a person or a group on the basis of who they are, i.e., their religion, ethnicity, nationality, race, color, descent, gender, or other identity factors

We don’t remove content just because:

• You dislike or disagree with it
• It criticizes someone

We can ask reviewers to remove, for example:

• Your name, phone number, address or email address
• Information that can be used to identify you
• Text that breaches privacy laws

Want to flag this review for advertising or promotional?

We can remove content that, for example:

• Includes a promotional code
• Advertises calls to action
• Advertises for a business other than the one reviewed

We don’t remove content just because:

• It mentions another business or product for a relevant, non-promotional reason
• You disagree with the star rating or content
• It’s short or not very detailed

We can remove a review if, for example:

• It’s clear that the reviewer hasn’t had any interaction with the business.

We don’t remove a review just because::

• You had a different experience with the company.
• The review isn’t as detailed, informative or well written as you’d like.
• The company has a sudden influx of new reviews (this can be because they started asking for reviews)